Privacy Policy

Excel Facility Maintenance is a commercial construction, maintenance and cleaning company based at 290 Mishawum Rd, Suite #1025, Woburn, MA 01801, United States. This policy explains how we handle information in connection with the website excelfacility.com.

We only collect the information you choose to send us. When you complete an estimate or contact request, the form asks for your name, company, work email, phone number (optional), the service you are interested in, and any project details you decide to include.

We do not ask for and do not want sensitive personal information such as government identification numbers, financial account numbers, health data or passwords. Please do not include that type of information in a message to us.

Information submitted through the website is used for one purpose: to respond to your request, prepare an estimate, and communicate with you about the services you asked about. We may also use it to keep an internal record of the request and of our correspondence with you.

We do not sell, rent or trade your information. We do not use it for unrelated marketing lists.

You can always reach us by phone at (978) 566-2891 or by email at Operations@excelfacility.com instead of using a form. Email and phone communications are handled by our operations team and used only to answer your request.

This website is a standard informational website. We do not run advertising pixels, behavioural tracking scripts or analytics profiling on this site at the time of publication, and we do not set marketing or tracking cookies.

As with any website, our hosting infrastructure processes basic technical request data (such as IP address, browser user-agent, requested page, date and time) in server logs for security, abuse prevention and reliability purposes.

The site loads web fonts from Google Fonts to render typography. Your browser's request to that service is subject to Google's own privacy terms. If we later add analytics or advertising measurement, this policy will be updated before those tools go live.

We use service providers to host the website and to transmit and store business email. These providers process information only to operate those services on our behalf.

The website may link to third-party websites (for example, mapping or social media). We are not responsible for the privacy practices of those websites; their own policies apply once you leave excelfacility.com.

We keep enquiry information for as long as needed to answer your request and to maintain ordinary business records, and then dispose of it. The website is served exclusively over HTTPS, so data submitted from your browser is encrypted in transit. Access to enquiry information is limited to the Excel Facility Maintenance staff who need it to respond to you.

No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect the information we hold.

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. You may also ask us to stop contacting you at any time. Send those requests to Operations@excelfacility.com and we will respond within a reasonable period.

This website is intended for business use and is not directed to children. We do not knowingly collect information from children under 13.

We may update this policy to reflect changes in how the website works or in applicable law. The revised version will be posted on this page with a new effective date. Material changes affecting how we handle information you already provided will be applied going forward only.

Excel Facility Maintenance — 290 Mishawum Rd, Suite #1025, Woburn, MA 01801. Phone (978) 566-2891. Email Operations@excelfacility.com.